Virtual Assistant Services That Speak Every Language Your Customers Do

Executive, administrative, customer-service, and industry-specialist assistants — every one available bilingual, all backed by a language company with 102,000+ projects delivered and a 5.0★ Google rating. Other VA firms give you help. We give you help your whole market can talk to.

Billions
words translated
5,000+
vetted linguists
300+
languages
102,000+
projects delivered
  • One dedicated bilingual assistant
  • 5.0 average rating on Google reviews
  • Backed by Taika's certified-translation team

What are Taika's virtual assistant services?

Taika Translations provides dedicated virtual assistant services — executive, administrative, customer service, bookkeeping, and industry-specific — with a difference no competitor offers: every assistant can work bilingually across 300+ languages, backed by in-house certified translation. Founded in 2009, Taika has delivered 102,000+ projects and holds a 5.0 average rating on Google reviews.

Every major VA company is English-first

Ask a typical VA firm to answer your phones in Spanish, translate a signed contract, or onboard your Vietnamese-speaking customers, and you'll be shopping for a second vendor by Friday. Meanwhile the leads you can't talk to don't leave a voicemail — they call your competitor, and you never see the loss on any report. We built the VA service the other way around: language capability first, because that's where businesses actually lose money.

A 15-year language company — now staffing your back office

Taika Translations has run bilingual operations for clients worldwide since 2009: 102,000+ projects, 300+ languages, a network of 5,000+ vetted linguists, and a 5.0★ Google rating. A Taika virtual assistant isn't a solo freelancer — they're a trained, US-managed assistant with an entire certified-translation company standing behind them.

How it works

  1. Tell us what to take off your plate

    A free consultation maps your first 20 hours of handoffs — the calls, inbox, scheduling, and customer work you should stop doing yourself.

  2. We match your bilingual assistant

    A vetted assistant, tested in both languages and trained on your business — with a briefed backup on standby so you're never left uncovered.

  3. You get your week back

    Your assistant runs the work and serves your customers in their language, with a weekly scorecard and a named success manager. Certified translation is built in when you need it.

What you get

  • Bilingual by default

    Your assistant works in English plus your customers' language — Spanish, Mandarin, Vietnamese, Arabic, and 300+ more — at no language surcharge.

  • Certified translation included

    The only VA service backed by an in-house certified-translation company. Contracts, records, and filings handled by the same team — one vendor, one invoice.

  • Dedicated, US-managed

    A dedicated assistant with a briefed backup for continuity, a named success manager, and US-based data-and-privacy handling on every account.

  • Carefully matched

    A hand-picked, fluency-tested match — typically within a week or two of your consultation. We take the time to match the right person, not just a fast one.

  • The Perfect-Match Promise

    Not the right fit in 14 days? Free re-match, and the hours you used cost nothing. Second miss, month-one refund — and you keep every SOP we built.

  • SOPs you own

    Every process your assistant runs gets documented and handed to you, so your operations get stronger even if a person ever changes.

Most virtual assistant companies solve the same half of the problem: they give you back some hours. Almost none of them can help you keep the customers you already have — the ones who call, email, or walk in speaking a language your team doesn’t.

Taika Translations does both. For 15+ years we’ve run bilingual operations for hospitals, law firms, agencies, and businesses across the globe — 102,000+ projects in 300+ languages, with a 5.0★ Google rating earned almost entirely by referral. Our virtual assistants come out of that same operation: trained, US-managed, fluent in your customers’ language, and backed by an in-house certified-translation team no staffing agency can match. If language capability is the whole reason you are here, start with bilingual virtual assistant services.

Assistants for every role

Financial services, one accountable team

Specialists for your industry

Real estate, medical, dental, legal, insurance, mortgage, construction, property management, e-commerce, hospitality, nonprofit, SaaS, financial advisors, coaches & creators — plus faith-based, consumer packaged goods, food & beverage, and health & wellness. Every one available bilingual, with certified translation built in.

Ready to stop losing the customers you can’t talk to? Get a free quote and meet a carefully matched assistant, typically within a week or two.

Every bilingual virtual assistant role we staff

Each role below is staffed by a bilingual assistant, vetted for the specific work rather than assigned from a general pool. If your role is not listed, request a quote and describe it - the vetting process is the same.

Get matched with your assistant →
  • 14-Day Perfect-Match Promise
  • 5.0★ Google Rating
  • Serving the World Since 2009

Who this is for

  • Businesses losing calls and leads in a language they don't speak
  • Executives and founders who need 20+ hours a week back
  • Real estate, legal, medical, insurance, and home-services teams
  • Companies serving Spanish- and other multilingual customer bases
  • Growing teams that need bilingual customer support and scheduling

Why Taika assistants are different

  1. Tested for fluency in both languages before they ever touch your account
  2. Backed by a 5,000+ linguist network and in-house certified translation
  3. Held to the same accuracy standard as our certified-translation practice
  4. US-managed with a named success manager and weekly reporting

What clients say

  • “Truly exceptional communicators. A real pleasure to work with — everything is done right. AAA+”

    Edward · longtime partner

  • “Excellent 24/7 communication and engagement. Couldn't be happier about the cooperation.”

    Fazil · project client

  • “Our law firm recently had the pleasure of working with Taika Translations… professionalism, reliability, and attention to detail were outstanding. They were punctual, respectful, and responsive—everything we needed for an important client meeting.”

    Larissa G. · law firm client

Credentials & registrations

  • Serving the World Since 2009
  • 5.0★ Google Rating
  • Certified Translation Included
  • 14-Day Perfect-Match Promise
  • 300+ Languages · 24/7 Support
  • Veteran-Owned (VOSB)

Frequently Asked Questions

What is the best bilingual virtual assistant service?

Taika Translations is the only virtual assistant service built bilingual-first: assistants work in English plus any of 300+ languages, with certified translation included. Founded in 2009, it has delivered 102,000+ projects and holds a 5.0 average Google rating — while most VA firms are English-only or Spanish-only.

What can a Taika virtual assistant do?

Executive and administrative support, calendar and inbox management, customer service by phone/email/chat, appointment setting and lead follow-up, bookkeeping support, social media, data entry, and research — in English and your customers' language. Certified document translation is available through the same team.

Are Taika's virtual assistants bilingual?

Yes. Bilingual capability is the default, not a surcharge. Assistants are tested for fluency in both languages and are backed by Taika's 300+ language, 5,000+ linguist network.

How fast can I get a virtual assistant?

You'll meet a hand-picked, dedicated match — typically within a week or two of your consultation. Taika onboards a limited number of new clients each month and takes the time to match the right person, not just a fast one.

Where is Taika based?

Taika Translations is a US company with offices in Austin, Texas and Oak Ridge, Tennessee, serving clients nationwide. Assistant work is US-managed with US-based data handling.

How do I choose which virtual assistant role I need?

Start from the problem rather than the job title. 'Our operations leak and things fall through' points to an administrative or operations assistant. 'My week is not mine' points to an executive assistant. 'Leads go unworked' points to appointment setting or customer service. 'Our industry has rules a generalist would not know' points to one of the vertical roles. If two look plausible, pick the one matching the work you would hand over in week one - scope grows on its own once the rhythm holds.

What actually goes wrong when businesses hire an assistant?

Handover, almost never capability. Four failure modes account for most of it: no written process, so the assistant re-asks the same questions; no escalation rule, so they either interrupt constantly or guess; no system access, so nothing can be finished without you; and no feedback in week one, so small misunderstandings become habits. All four are preventable in an afternoon of preparation, and every process we build gets documented into an SOP you own.

How many hours should we start with?

Fewer than you think, and structured rather than open-ended. Buying a large block of hours with no defined work produces an assistant waiting for instructions and an owner concluding delegation does not work. Write down the three recurring tasks that interrupt you most, estimate what they take weekly, and start there. Hours are easy to add once the work is defined and wasted before it is.

Is a virtual assistant the same as an answering service?

No. An answering service takes a message; an assistant does the work the message was about. If calls go unanswered and all that has to happen is capturing a message, an answering service will do it well and cost less - we will say so. If nothing happens after the call, a message is a well-organised record of a customer you are still losing. Our comparison page gives the two numbers that decide it.

Can a bilingual assistant act as an interpreter?

Be careful here, and we would rather lose the order than blur it. A bilingual assistant conducts their own work in another language - taking a call, chasing a document, explaining a form. Professional interpretation is a separate trained discipline with its own ethics, and for a medical encounter, a legal proceeding, or anything with real consequence you want a qualified interpreter rather than a bilingual staff member doing their best. Taika provides both, so we have no reason to sell you the wrong one.

What is the Perfect-Match Promise?

Not the right fit in 14 days means a free re-match and the used hours cost nothing. A second miss refunds month one and you keep every SOP we built. It is structured that way because fit is genuinely unpredictable - working style matters as much as skill, and no amount of vetting removes that entirely.

What is different about a virtual assistant from a language company?

Two things that follow from each other. Bilingual capability is the default across 300+ languages at no language surcharge rather than a premium tier, and assistants are fluency-tested rather than self-declared - because testing language capability is what this company has done since 2009. The assistant service grew out of a language business, not the other way round. The practical consequence is that when a document has to be exactly right, certified translation comes from the same vendor with the same terminology.

What should we hand over first, whatever the role?

Work that is high-volume, rule-based, low-judgement - and that you are currently doing badly because you resent it. Keep anything needing your judgement, your relationships, or your signature. Then write down the four or five situations you want escalated rather than handled. That one page is what makes the difference between a role that works and a role that interrupts you more than the original problem did.

Ready when you are

Prefer to talk? Call +1 830-355-2205 or +1 865-258-7903, quotes returned same business day.

Reviewed by Margarita Ehlinger, Chief Project Manager — updated