Privacy Policy
This policy explains what information Taika Translations LLC collects through taikatranslations.com, how we use it, and the choices you have. Because our work often involves sensitive documents, confidentiality is central to how we operate.
Information we collect
Information you provide. When you request a quote, place an order, contact us, or upload a document, we collect what you submit — such as your name, email, phone number, organization, the details of your request, and any files you send for translation or remediation.
Payment information. Payments are processed by a third-party payment provider. We do not store full card numbers on our servers; the processor handles card data under its own security and privacy terms.
Information collected automatically. Like most websites, we may collect standard log and analytics data (such as IP address, browser type, pages viewed, and referring page) through cookies and similar technologies to understand site usage and improve the site.
How we use information
- To respond to quotes, inquiries, and orders, and to deliver the services you request.
- To process payments and maintain records of transactions.
- To communicate with you about your project, including status and follow-up.
- To operate, secure, and improve the website.
- To comply with legal obligations.
Confidentiality of your documents
Documents you send for translation, interpretation, or remediation are handled as confidential. Access is limited to the personnel and linguists assigned to your project. Our staff are HIPAA-trained, and we can enter into a non-disclosure agreement or, for protected health information, a Business Associate Agreement on request. Files are transferred securely and are returned or securely deleted according to your requirements. See HIPAA-compliant translation for how we handle protected health information.
How we share information
We do not sell your personal information. We share information only as needed to provide our services and operate the site, including with:
- Service providers — such as our website host, payment processor, and email/communications providers, who process information on our behalf under contract.
- Assigned linguists and specialists — bound by confidentiality obligations.
- Legal and safety — when required by law or to protect rights, safety, and security.
Cookies and analytics
We use cookies and similar technologies for basic site functionality and analytics. You can control cookies through your browser settings; disabling some cookies may affect site functionality.
Data retention and security
We retain personal information for as long as needed to provide services, meet legal and accounting obligations, and resolve disputes. We use reasonable administrative, technical, and physical safeguards to protect information, though no method of transmission or storage is completely secure.
Your choices and rights
Depending on where you live, you may have rights to access, correct, or delete your personal information, or to opt out of certain processing. To make a request, contact us using the details below. We will respond consistent with applicable law.
Children's privacy
The site is intended for a business and adult audience and is not directed to children under 13, and we do not knowingly collect their personal information.
Changes to this policy
We may update this policy from time to time. Material changes will be reflected by updating the "last updated" date above.
Contact us
Questions about this policy or your information? Contact Taika Translations LLC at projects@taikatranslations.com or see our contact page.