The Bilingual Customer Service Virtual Assistant That Keeps Customers Happy
- One dedicated bilingual assistant
- 5.0 average rating on Google reviews
- Backed by Taika's certified-translation team
What does a customer service virtual assistant do?
A customer service virtual assistant handles inbound support across phone, email, live chat, and tickets — answering questions, processing orders and returns, and logging to your CRM. Taika's CS VAs work bilingually across 300+ languages and are backed by a certified-translation company with 102,000+ projects since 2009 and a 5.0 Google rating.
Slow or English-only support is churn you can measure
Customers judge you on response time and whether they feel understood. A ticket answered late — or in a language your customer doesn't speak — becomes a refund, a bad review, or a lost account. A bilingual CS assistant protects both your ratings and your revenue.
Support in every language your customers speak
Taika customer service VAs cover your queues in your customers' language, and when a document or policy needs translating, the same 15-year certified-translation company handles it.
How it works
-
Free consultation
We map your help desk, channels, response targets, and the languages your customers speak.
-
Meet your hand-picked match
A vetted, bilingual CS assistant trained on your tools (Zendesk, Gorgias, Intercom, and more).
-
Faster, in-language support
Your VA clears the queue and keeps customers happy — with certified translation on demand.
What you get
-
Omnichannel support
Phone, email, live chat, and tickets covered during your hours — nothing left waiting.
-
Bilingual by default
Support in 300+ languages so every customer is helped in the language they reached out in.
-
Orders, returns & CRM
Order status, returns/refunds, escalations, and CRM logging handled end to end.
-
Docs & policies translated
Help articles, policies, and customer documents translated by the same certified-translation company.
-
The Perfect-Match Promise
Not the right fit in 14 days? Free re-match, used hours cost nothing. Second miss, month-one refund — keep every SOP.
-
Fast start
Matched candidates within a week or two, US-managed, with a named success manager.
Customers judge you on two things: how fast you respond and whether they feel understood. Miss either — especially with a customer who doesn’t speak English — and you’ve turned a support ticket into a refund and a one-star review.
A bilingual customer service virtual assistant from Taika covers your queues in your customers’ language, backed by a certified-translation company since 2009 (102,000+ projects, 300+ languages, 5.0★) that also translates your help content and policies. Get a free quote and meet your CS VA within a week or two.
- 14-Day Perfect-Match Promise
- 5.0★ Google Rating
- Serving the World Since 2009
Who this is for
- Ecommerce and DTC brands with multilingual customers
- SaaS and service businesses with support queues
- Companies losing customers to slow or English-only support
- Teams needing after-hours or overflow coverage
- Businesses serving Spanish-speaking markets
Credentials & registrations
- Certified Translation Included
- Bilingual-Accuracy SLA
- 14-Day Perfect-Match Promise
- Serving the World Since 2009
- 5.0★ Google Rating
- 300+ Languages · 24/7 Support
Frequently Asked Questions
What does a customer service virtual assistant do?
Inbound support across phone, email, live chat, and tickets — answering questions, processing orders and returns, handling escalations, and logging to your CRM. Taika's CS VAs do this bilingually across 300+ languages.
Can support be handled in Spanish and other languages?
Yes. Bilingual capability is the default across 300+ languages, so customers are helped in the language they contacted you in.
How fast can I start?
You'll meet matched candidates typically within a week or two of your free consultation.
Ready when you are
Prefer to talk? Call +1 830-355-2205 or +1 865-258-7903 — quotes returned same business day.
Reviewed by Margarita Ehlinger, Chief Project Manager — updated